These FAQs are only relative to the Giftango E-commerce
Solutions. Please contact us for questions related to the Giftango
API Software.
If you don't see the answer to your question, please contact
us or call 1-877-443-8264.
Giftango provides both digital gift card delivery (sometimes
called eGift cards, e-gift cards, or virtual gift cards) as well as
an e-commerce shopping cart so you can sell your own gift cards
through your website. Our team helps with setup and support so you
can be up and selling in no time at all! Our solutions work with
your current gift card program and generally require no changes at
the point of sale. Take advantage of this new channel for gift card
sales.
When an online sale is made, the recipient is notified via email
and text message, or a post to their Facebook wall. They click on a
secure link to view their eGift card (either on a web browser or a
smartphone). When the recipient is ready to redeem the eGift card,
they can print it or display it on their smartphone at the point of
sale. The purchaser receives an email confirmation when the
recipient has viewed their eGift card, and can also be notified via
text message.
Digital gift card delivery is your customer's preferred method
of receiving a gift card. Giftango clients see their customers
select digital delivery more than 75% of the time. Here are some
additional reasons to add digital delivery gift cards:
- Digital delivery creates additional sales opportunities by
providing an instant delivery option for last-minute gifting. See
our Research Center for a
white paper on this topic.
- It is a more secure method of delivery because you do not need
to ship a gift card and can easily void and/or reissue an eGift
card
- It reduces shipping and handling costs for your business
- It saves you and your employees time
- It works with your existing gift card or gift certificate
program
Card Purchase
Customers visit your website and securely purchase a gift card via
a fully branded gift card shopping cart powered by Giftango. This
shopping cart is fully customizable to support various purchasing
options or gift card offerings including physical gift card
fulfillment and special offers.
Billing & Shipping
Easily automate the billing process using a payment gateway such
as PayPal Pro or Authorize.net. The eGift card is automatically
sent to the intended recipient on their requested delivery date as
soon as billing is complete. The full purchase amount is deposited
directly into your bank account when the gift card is
delivered.
Redeeming Cards
When customers redeem the eGift card, your staff simply scans a
barcode or hand keys the gift card number into your point of sale
(POS) system. If customers are redeeming the eGift card online,
they enter the gift card number into the appropriate field during
the checkout process. The remainder of the redemption process and
accounting works just like your plastic gift card redemption works
today.
Reporting
Giftango's reporting suite serves to compliment the reporting
capabilities of your plastic gift card program. See What is Giftango Back
Office? for more information.
No. Giftango simply gives you the power to sell plastic gift
cards from your website, and gives you the option to add digital
gift card sales. See How does
Giftango's service work? to learn more about how we
interface with your existing gift card solutions.
Giftango partners and integrates with industry leading plastic
gift card production and fulfillment companies. If you don't
already have a plastic card printing or fulfillment provider, we
would be happy to introduce you.
Please call us at 1-877-443-8264 and we will be happy to learn
more about your needs, discuss an appropriate solution and provide
a quote.
- Give us a call at 1-877-443-8264 to speak with a sales
representative. We can answer specific questions based on your
needs.
- Complete the Merchant Sign Up
Form
- Our sales representatives and integration team will work with
you to set up your account
- We will email you instructions for adding your personalized
shopping cart to your website
Once you complete the Merchant Sign Up Form,
we often have your account setup within two to three weeks. It is
then up to you or your web developer to add the necessary links to
your website. Most retailers are up and running within three to six
weeks.
Giftango's e-commerce solutions also allow you to use digital
gift cards for promotional purposes. For example, utilizing our
Back Office administrative tool, you can sell your gift cards for a
discount, run a Buy One, Get One (BOGO) promotion or use your email
list to send free promotional eGift cards to your customers to
drive store traffic. Promotional campaigns can specify things
like:
- The dates the promotion will be valid
- A minimum dollar amount your customer must spend to receive the
promotion
- A required "Promotional Code" your customer must enter to
receive the promotion
By utilizing these features you are able to run targeted ads,
holiday promotions or give your best customers a code word to get
special discounts. This is just one of many ways that Giftango
helps the success of your online sales!
The Giftango solution can immediately authenticate and process
funds to your bank account when a purchase takes place. Talk to us
about getting a qualified payment gateway from your merchant bank.
Once the account is established, Giftango can take your account
information and set up the payment gateway on your behalf.
Accepting digital gift card at the POS requires little to no
training. Instructions are listed on the digital card, the cashier
simply scans or hand keys the gift card number into the POS. A
brief training is provided to your gift card manager and those who
log into the Back Office administrative tool to access reports or
provide customer service.
Giftango Back Office is your administrative tool to do the
following tasks:
- Review recent or past sales transactions
- Create reports and view monthly account summaries
- Configure your user profile and manage users
- Re-issue an eGift card (if a customer has deleted or lost
it)
- Setup a sales discounting promotion
- Refund a transaction
No, Giftango provides e-commerce and promotional toolsets to
enhance your gift card program.